Archive for March 27th, 2012

The Aon Hewitt Best Employer results are in…

…and they are really quite exciting!

Over the last 4 years, Smartsalary has been participating in the Aon Hewitt Best Employer employee engagement survey. As you can see, we’ve been able to increase our employee engagement scores steadily over that time.

Staff engagement scores across the broad spectrum of companies in developed western economies, like across Australia, have been about 20% – that’s right, only 1 in 5 employees in Australia is considered to be “engaged”.

While that doesn’t sound great, it is important to know that the bar is set pretty high – being an “engaged employee” is a lot more substantial than merely being “satisfied” with work. According to Wikipedia, for example, “an engaged employee is one who is fully involved in, and enthusiastic about their work, and thus will act in a way that furthers their organisation’s interests.” Pretty lofty standards!

And so you can imagine how pleased we are to see our score climb from 48% four years ago up to 72% in the current survey. While 72% comfortably meets the minimum staff engagement threshold required for the Aon Hewitt accreditation, their Best Employer framework comprises further stringent criteria regarding company “people practices” – where we fell short by the smallest of margins.  Our march therefore continues steadily onwards as we look forward to working through the valuable feedback we’ve collected in this year’s survey.

Why is this important to you?

Without an ultra engaged workforce, I personally have little confidence we would have any chance of providing the highest levels of customer service that you, our valued customers, deserve. And without the full  trust and loyalty of our customers, as far as we are concerned, we really don’t have much!

Hey, we’re not perfect! But rest assured that we’ll be giving our all to try to deliver the highest quality service to you, day in and day out!

Leave a comment here.

Deven Billimoria
Chief Executive Officer

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March 2012
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