Archive for October 23rd, 2013

Smartsalary Staff Engagement At All Time High

Staff engagement is everything to us at Smartsalary. In fact, it’s at the core of our business strategy. After all, if your staff aren’t a little loopy about your company, why would your customers be?

Last year, Smartsalary was accredited a Best Employer by Aon Hewitt, one of only 19 such companies in Australia.  Further, we have just completed the 2013/14 engagement survey and we were thrilled that our engagement score edged upwards, from 72% up to 75%.  We’ll find out in May 2014 whether we will repeat as a Best Employer!

Aon Hewitt employee engagement graph

High staff engagement is absolutely critical to us, as it has got to be THE key driver of customer satisfaction / loyalty.

Incidentally, I read a report last week about global employee engagement rates, with some really eye-opening results. According to the Gallup report, only 13% of workers across the world are engaged at work, which means that only 1 in 8 workers are making a positive contribution to their workplace.

On a regional level it’s not all doom and gloom, Australia ranks highly, with higher engagement levels than the majority of countries surveyed. 24% of Aussie workers are engaged and only 16% said they were actively disengaged, i.e., unhappy and unproductive at work.

Gallup global employee engagement table

While it is certainly pleasing to see our company engagement level at 75% (3x the national average), we are focussed clearly on continuing our march to yet higher levels of staff engagement . . . no doubt this can only mean yet higher levels of service to you, our valued customers!

Deven Billimoria
Chief Executive Officer

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October 2013
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