2013 in review

As we near the end of 2013 it’s time to take a look back at another action-packed twelve months.

We made some really great progress on our core capabilities – staff engagement, lean, agile, innovation and customer loyalty. Staff engagement is the bedrock of everything we do here, so the news on 30 May that we had been accredited as a Best Employer by Aon Hewitt was fantastic.

Just as we celebrated this truly wonderful achievement, we were faced suddenly with one of the biggest challenges in our 12-year history – proposed changes to FBT legislation which threw the automotive and salary packaging industries into disarray.

We stood firm, kept 100% of staff and they rose to the occasion by working collaboratively across teams to ensure consistently high service levels. We’re very grateful for their support and also that of our incredibly loyal clients, all of whom trusted in our logic to continue to offer novated leasing to their staff.  Indeed, Smartsalary came out the other side of the legislative crises stronger than ever!

And in amongst the drama, it was business as usual. We were delighted to welcome many new clients on board this year including St. Vincent’s Health Australia and North Sydney Local Health District.

We live and die by our customer service delivery.  The annual audits we receive from the Customer Service Institute of Australia (CSIA) are helpful to ensure we stay on track.  This year we achieved our highest CSIA service score to date, and we were delighted to get a perfect ‘10’ for after sales service! In addition, we were then ranked #31 on BRW’s list of the 50 Most Innovative Companies in Australia alongside – it’s great to be recognised so broadly for our efforts to advance sustainable, commercial innovation.

All in all, it’s been another dynamic year at SmartGroup and as we head towards the holidays, as always, we’d like to thank you for your continued support and wish you and your families a happy, healthy and peaceful holiday.

Deven Billimoria
Chief Executive Officer

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