Archive for November, 2015

Celebrating 60,000 Smartleases

Celebrating 60,000 Smartleases winner

“This is my first novated lease. I had no idea that I was even in the running to win so it was a huge surprise when I found out!” Winner Zane Kerr, and Glen and Shamim from Smartleasing.

Early this year we clocked up our 60,000th car lease; that’s the equivalent of 15 cars leased every singe day since Smartleasing began in 2004. You can’t imagine how proud that makes me feel.

We’ve never been shy about celebrating our successes so we put together a $60,000 prize pool and invited new and existing customers to stake their claim … over the next three months, everyone who took out a novated car lease was entered into the prize draw that included daily giveaways of movie tickets, coffee machines and Caltex fuel cards.

The grand prize winner was Zane Kerr from NSW Pathology, who won $20,000 in cash and prizes.  Congratulations, Zane . . . as your Smartleasing consultant Glen Doyle said, he couldn’t imagine the prize going to a nicer guy!

Big thanks to our partners – Macquarie Group, Avea, MotorOne, Caltex, St George Bank and QBE – for contributing to the celebrations, and of course to the Smartleasing team who do a great job looking after our customers.

The great news is we’re doing it again for Christmas! If you’re considering a novated lease, I encourage you to get onto the Smartleasing website and request a quote. And if you go ahead and Smartlease a car this month, you’ll be in the running to win $20,000 cash, just in time for Christmas!

No doubt, an extra $20k in the bank would be a great way to celebrate the end of the year . . . so good luck!

The ultimate winners are our customers

If you’re a regular reader of my blog, you’ll know that everything we do here at Smartgroup is about our customers and giving them the easiest salary packaging and novated car leasing experience possible. Last week at the Australian Service Industry Awards in Melbourne, that focus and work was recognised when we picked up four awards:

  • 2015 NSW Winner — Medium Business
  • 2015 NSW Winner — Customer Charter
  • 2015 National – Highly Commended — Medium Business
  • 2015 National – Highly Commended — Customer Charter

As you can imagine, we’re delighted!

Smartsalary has been accredited by the Customer Service Institute of Australia (CSIA) since 2008 and we’ve worked to ensure we improve our score every year. After a rigorous judging process, we were awarded a score of 8.44. We were advised by the CSIA that not only is Smartsalary one of only four companies ever to achieve an aggregate score of over 8.0, but we were also advised that we received more 9+ scores for individual attributes than any company in the history of the CSIA!

CSIA award timeline 2015

Since CSIA accreditation in 2008, Smartgroup has improved its score year on year.

We’re also thrilled to receive highly commended recognition Nationally, nipping at the heels of the very best in Australia.

Smartgroup was represented at the Australia Service Industry Awards by members of our management, sales, customer service and continuous improvement teams.

Representing Smartgroup at the Australia Service Industry Awards were members of our management, sales, customer service and continuous improvement teams.

Awards such as this are fantastic to receive, but only hint at the hard work that goes on across the Smartgroup network every day. The entire team is on a mission of continuous improvement – they certainly live and breathe our service mantra.

And finally, thank you to our incredibly loyal customers for providing us the motivation to work relentlessly to improve our service to you!

Deven Billimoria
Chief Executive Officer

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November 2015
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