Archive for April, 2016

Smartgroup retains highly-engaged employer status

Since 2009, Smartgroup has participated in Aon Hewitt’s Best Employer program, which measures the engagement of our workforce and identifies areas of strength in our people practices and where improvement is needed.

I’m pleased to report that, for the fifth year running, Smartgroup ranks among the most highly engaged organisations in Australia and New Zealand.

HBE-graph-2016-high-engagement-area (2)

As you can see from the table above, Aon Hewitt’s research shows that organisations with engagement scores above 65% are considered to be highly engaged. In people terms, this means two out of three employees feel energised and engaged with their work, and this correlates directly to the satisfaction and loyalty of our customers. So you can understand why this is such an important metric for us.

The analysis of our 2016 survey showed our employees feel:

  • Smartgroup has a high-performance culture, higher than ever before
  • Frontline and functional managers are now more highly engaged than ever before
  • New starters are now more engaged than ever before
  • Team members have a high level of confidence in their direct line manager.

The standout result was in the area of frontline managerial support. Developing our frontline managers has been a key focus, and the result speaks to the positive impact they’re having on the business.

Just as the analysis identified where we’re performing well, we also learned where we need to focus in the coming year to retain our status as a highly engaged employer. We’ve made significant operational changes in the last two years so, as disappointing as it is, the dip in our score is not entirely unexpected.

The work to curb this downward trend is underway, and the Executive Management Team and I recognise we must redouble our efforts and better engage with the rest of the business if we’re to maintain and, indeed, improve our engagement scores going forward.

Finally, I’d like to extend my sincere thanks to everyone at Smartgroup for your energy, effort, and commitment to being the best that we can be.

Meet our CEOs: John Day, Smartequity

December 2015 was both busy and exciting as we welcomed two new businesses – Health-e Workforce Solutions and Advantage Salary Packaging – into the Smartgroup family. Then in January, we brought CEO John Day and his business, Smartequity (previously Trinity Management Group) into the Smartgroup fold, and another exciting chapter has begun.

Thanks to John and his team, Smartgroup has extended its suite of services to include employee equity plan administration.

I first met John 15 years ago and was impressed with his deep knowledge of the share plan sector. We’re only just getting to know the rest of John’s team, and it helps us to understand better how Smartequity has become a success.  We’re excited at the engagement of the Smartequity team, and it’s been a real pleasure to get to know them.

john 1 John Day, CEO, Smartequity
Initially, it was my respect for Deven that attracted me to Smartgroup. I have known Deven for a very long time since he first started with Smartsalary.

One can only admire how the business has grown; attracting quality executive talent to become the success Smartgroup is today. I understand the salary packaging business well; much of the FBT legislation for share plan administration and salary packaging is similar. And when FBT was first introduced, I was advising companies on remuneration planning for their senior executives.

I recently spoke at Smartgroup’s executive meeting, and I said then that having worked for myself for many years I was concerned about being part of a public company and having bosses to report to.  But as I told the gathering, I have not met a Smartgroup executive that I did not like.

What is new is the level of support from across the business, including Marketing, Legal, Accounting, IT, HR and, in particular, the Executive Management Team. All have been very easy to work with.

There is a strong culture at Smartgroup – one of mutual respect. I’m still running my company; the main thing that has changed is the ownership.

To me, it’s simple: if I perform and if Smartequity performs, I will be left alone. If I don’t, well then I can expect, let’s just say, a greater level of support!

I’m pleased to report that here at Smartequity, we are enjoying working with the Smartgroup team.

Meet our CEOs: Anton Gaudry, Advantage Salary Packaging

In my last post, I introduced Danny Rathgeber, CEO of Health-e Workforce Solutions, a business that Smartgroup invested in, back in December 2015.

Later that month, we acquired the assets of Advantage Salary Packaging and had the pleasure of welcoming Anton Gaudry and his team to the Smargroup family. I’ve known Anton for over a decade, and have long admired the way he runs his business. Advantage has a strong record of client retention, and an even stronger record of staff retention; this speaks to the remarkable culture that Anton has fostered within his organisation.  I have to say, it has been an absolute pleasure to see the high level of engagement of Anton and his team, and how well our companies are working together.


Off to the races. Anton, Jenny and Isabella Gaudry

Anton Gaudry, CEO, Advantage Salary Packaging
I have known Deven for many years. Our businesses started from very humble beginnings. Over the years, we branched out in somewhat different directions, but salary packaging was always our core.  Advantage developed strong relationships in the aged care, charity and disability services sectors. Meanwhile, Smartsalary was making its name in health and the government sectors. So, we were friendly rivals, but rarely crossed paths.  Mutual respect was common ground.

Deven and his team have always been ambitious with grand plans and in 2015, after much effort, we were able to become part of the plan and join the momentum in creating a successful and sustainable business.

We have really enjoyed our time with Smartgroup over the past three months.  It’s been a whirlwind to say the least, and a real team effort to transition our car leasing business to Smartleasing.

What has impressed me the most is the quality of the people, their enthusiasm and willingness to help. For me, stepping back into a large organisation is enjoyable.  I love the stimulus, the excitement of success and the team effort.  Equally, I am excited for my staff as doors open to opportunities and new friends.  For many staff, it’s also the first time many of them have owned shares on the ASX.  It’s great to be part of that experience.

I very much look forward to our future with Smartgroup.  While our current focus is operations, I believe in the near future we can start fully discussing opportunities and sharing ideas.  The fun has only just begun.

Meet our CEOs: Danny Rathgeber, Health-e Workforce Solutions

In the last few months, we have brought three businesses into the Smartgroup fold.

  • Health-e Workforce Solution (a workforce management business)
  • Advantage Salary Packaging (specialists in the not-for-profit sector)
  • Smartequity (formerly TMG, an equity plan administration business)

We have gotten to know each of these businesses quite well, and the closer we work with them, the more pleased we are to have formed these partnerships.

Over the next few days, I’ll be introducing you to the CEOs of these organisations, and they’ll share their experiences of bringing their respective companies and teams into the Smartgroup family.

First off, I’m pleased to introduce Danny Rathgeber, founder and CEO of Health-e Workforce Solutions (HWS). Danny has cultivated high-level relationships with hospitals around the country. We believe the service provided by HWS is unparalleled in Australia and overseas. Offering this service to our clients will enable us to not only build stronger relationships with them, but perhaps also help them to run their organisations more efficiently.

It’s been a real pleasure to better understand Danny’s business and its potential, and I look forward to bringing you more news from HWS in the future.

Danny Rathgeber, CEO

Danny Rathgeber, CEO, Health-e Workforce Solutions (HWS)
To be honest, I was not attracted to the idea of joining Smartgroup at first. It seemed to be in an entirely different space compared to HWS. But the more contact I had with Deven and the team, the more appealing the company became. The money was not as important to me as the shared goals and an attitude to achieve and make a difference in the business world.

Smartgroup is a company that has worked through the hard times and is beginning a journey of growth and success, and I would like my team and HWS to be part of this. A new world is taking shape before our eyes, remade by data, rewritten in code and growing smarter every day. HWS has innovative products that are market ready, and with the commercialisation smarts of Smartgroup, we hope to continue to grow successfully.

The first word that comes to mind when describing Smartgroup is ‘energy’; energy and an attitude that we can achieve. The Smartgroup family has been welcoming, and also generous with their time and willing to help. Though there is pressure to achieve our financial goals, the Smartgroup team has allowed us to do our business. Support is there for the asking. Smartgroup values its staff and I firmly believe the philosophies of our companies are very similar. The best products in the world can realise their real potential only when the team is committed to the journey. Smartgroup may be a successful business, but the staff is the key to its success. HWS also strives for this.

Deven Billimoria
Chief Executive Officer

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