Archive for December 5th, 2016

Smartsalary bags 2 national customer service awards


2016 has been Smartgroup’s most highly awarded year to date with a total of four awards (two for innovation and two for customer service). I’m pleased to share our two most recent awards, both for excellence in customer service.

Best Contact Centre in Australia 50 – 149 FTE
In its annual awards, Auscontact Association assesses an organisation’s commitment, leadership and innovation in delivering exceptional customer service.  In 2016, Smartsalary’s customer service team was awarded the highest honour in their category, being named the Best Call Centre nationally with between 50 and 149 full-time employees.

Part of our submission was a video that we had great fun putting together. Check it out here.

Service Champion – Medium Business
With an aggregate score of 8.58 out of 10, Smartsalary achieved the highest score ever awarded in the 19-year history of the Customer Service Institute of Australia (CSIA). You can imagine how proud we are of our hard working team.

Areas of strength highlighted by the CSIA include:

  • Company strategy
  • Innovation and transformation
  • Customer service initiatives.

On the back of this great work, we were recognised with the CSIA National Service Champion Award in the medium business category.

I’d like to extend a hearty thanks and congratulations to the team here at Smartgroup who go above and beyond to achieve great outcomes for our customers, and to our customers whose ongoing support and incredible loyalty enable us to continue to improve our service and grow our business.

Deven Billimoria
Chief Executive Officer

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