Championing great customer service

The national peak body for excellence in customer service, the Customer Service Institute of Australia (CSIA), has awarded Smartsalary the highest audit score it that has ever given any organisation… indeed, for the third consecutive year.

Awards 2017

For the third year running, we’ve achieved the highest score in CSIA history.

The CSIA uses the International Customer Service Standard (ICSS: 2015-2020), a framework that assesses an organisations level of maturity when it comes to implementing customer focus in its service delivery system. CSIA CEO Anouche Newman says, “as a longstanding Certified Customer Service Organisation, Smartsalary has successfully implemented the ICSS framework into its BAU operations, and they should be delighted with the score, a result of a systemic and determined effort to turn attention towards the customer in all it does.”

Providing great service is one thing but maintaining it to a high standard, and improving year on year, shows just how committed the team is to continuous improvement, and also, of course, to delivering the sort of service our customers have come to expect.


Deven Billimoria
Chief Executive Officer
Smartgroup

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