Going above and beyond in 2017

Creating a better experience for our customers is something we continually strive for and our quarterly Fully SIQ award at Smartgroup (named after our ASX ticker) honours that. Our team members win all sorts of awards, but what makes our Fully SIQ unique is it recognises an act that is so memorable, we know people might just remember it for years to come!

Sally Heys is a Salary Packaging Consultant at Smartsalary, and earlier this year, she was hospitalised for complications after a routine tonsil procedure. As Sally lay in bed recovering at Sydney’s Mona Vale Hospital, one of the nursing staff recognised her and asked if she worked for Smartsalary. It turns out this nurse was also Sally’s next-door neighbour and a Smartsalary customer. She had packaging in place, but wanted more information around meal entertainment and wanted to understand the benefits associated with this product. Still in bed, and hooked up to a drip, Sally ran an impromptu information session on the value of meal entertainment. Before she knew it, she had four more nurses join her audience as the word quickly spread.

Once she was on the mend, Sally dropped off five meal entertainment cards to her neighbour’s letterbox and set up a presentation at Mona Vale Hospital so we could reach out to interested staff.

Sally’s quick thinking under less-than-ideal circumstances, demonstrates her undeniable dedication and is a shining example of how our people go above-and-beyond for our customers.

Sally thought, “The nurses had done such a wonderful job looking after me I thought the least I could do was give them a bit more info and drop off an application form to make applying as easy as possible!”

Sally exemplifies our company values, and I want to thank her for an exceptional job in delivering extraordinary customer service. She joins a fantastic group of previous Fully SIQ winners whose past stories range from baking 400 scones for a client event to flying 1,000 miles to pick up a leased car from a dealer in time a wedding and family reunion. We are lucky at Smartgroup to have such dedicated people in our company!

Fully-SIQ-Award-Winners_2014-2017_Dec-2017

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Deven Billimoria
Chief Executive Officer
Smartgroup

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