Archive for the 'Announcement' Category

Smartsalary bags 2 national customer service awards


2016 has been Smartgroup’s most highly awarded year to date with a total of four awards (two for innovation and two for customer service). I’m pleased to share our two most recent awards, both for excellence in customer service.

Best Contact Centre in Australia 50 – 149 FTE
In its annual awards, Auscontact Association assesses an organisation’s commitment, leadership and innovation in delivering exceptional customer service.  In 2016, Smartsalary’s customer service team was awarded the highest honour in their category, being named the Best Call Centre nationally with between 50 and 149 full-time employees.

Part of our submission was a video that we had great fun putting together. Check it out here.

Service Champion – Medium Business
With an aggregate score of 8.58 out of 10, Smartsalary achieved the highest score ever awarded in the 19-year history of the Customer Service Institute of Australia (CSIA). You can imagine how proud we are of our hard working team.

Areas of strength highlighted by the CSIA include:

  • Company strategy
  • Innovation and transformation
  • Customer service initiatives.

On the back of this great work, we were recognised with the CSIA National Service Champion Award in the medium business category.

I’d like to extend a hearty thanks and congratulations to the team here at Smartgroup who go above and beyond to achieve great outcomes for our customers, and to our customers whose ongoing support and incredible loyalty enable us to continue to improve our service and grow our business.

Smartfleet’s win is a win for taxpayers

SF and NSW Gov (1)

After a rigorous tender process, Smartfleet has been appointed as one of two providers to deliver fleet management services to NSW Government.

The model adopted by NSW Government, separating fleet management from financiers, is one that Smartfleet has long advocated.  In this instance, government departments will have one of two fleet administrators to choose from, then a panel of six vehicle leasing companies will bid for individual leases.

The move by the Government follows a review by PricewaterhouseCoopers of the State’s fleet operations.

According to Dominic Perrottet, the Minister for Finance, Services and Property, the big winners will be NSW taxpayers. “This government is committed to investing in the infrastructure and frontline services the state needs. The private sector thrives on competition, and under our new model these providers will drive down the Government’s costs and allow agencies to access best practice in fleet management, which means a better service for government, and better value for taxpayers.” Mr Perrottet said the new model will free up around $1 billion in capital over the next four years.

My congratulations go to the Smartfleet team and all involved in contributing to our success. We’re excited to be given this fantastic opportunity, and we’re confident that our approach and capabilities will deliver excellent service to NSW Government Departments.

We think this is quite an innovative model being employed by the Government, and we look on with interest to see if other governments will follow New South Wales’ lead.

Celebrating 60,000 Smartleases

Celebrating 60,000 Smartleases winner

“This is my first novated lease. I had no idea that I was even in the running to win so it was a huge surprise when I found out!” Winner Zane Kerr, and Glen and Shamim from Smartleasing.

Early this year we clocked up our 60,000th car lease; that’s the equivalent of 15 cars leased every singe day since Smartleasing began in 2004. You can’t imagine how proud that makes me feel.

We’ve never been shy about celebrating our successes so we put together a $60,000 prize pool and invited new and existing customers to stake their claim … over the next three months, everyone who took out a novated car lease was entered into the prize draw that included daily giveaways of movie tickets, coffee machines and Caltex fuel cards.

The grand prize winner was Zane Kerr from NSW Pathology, who won $20,000 in cash and prizes.  Congratulations, Zane . . . as your Smartleasing consultant Glen Doyle said, he couldn’t imagine the prize going to a nicer guy!

Big thanks to our partners – Macquarie Group, Avea, MotorOne, Caltex, St George Bank and QBE – for contributing to the celebrations, and of course to the Smartleasing team who do a great job looking after our customers.

The great news is we’re doing it again for Christmas! If you’re considering a novated lease, I encourage you to get onto the Smartleasing website and request a quote. And if you go ahead and Smartlease a car this month, you’ll be in the running to win $20,000 cash, just in time for Christmas!

No doubt, an extra $20k in the bank would be a great way to celebrate the end of the year . . . so good luck!

V8 Supercars champion Jamie Whincup partners with Smartleasing

Last year was a big one for all of us at Smartgroup, with so many milestones and achievements. As always though, our aim is to make every year bigger and better than the last.

That’s why we’re excited to kick off 2015 by announcing Jamie Whincup as Smartleasing’s official brand ambassador!

Jamie Whincup - race suit 2015Jamie is a six-time V8 Supercars champion, and a four-time Bathurst 1000 winner. He represents the diligent, down-to-earth and friendly qualities we so firmly believe in here at Smartgroup, so we knew he would be a fantastic fit for one of our most important and popular brands. And like us, he wants to deliver the best results at all times by working closely as a team.

So is Jamie excited about working with us? Here’s what he has to say about the Smartleasing experience!

To celebrate the partnership and get our customers excited, we’re giving away a fantastic V8 and Grand Prix prize pack – check out the competition by visiting

2014 Customer Service Award Achievements


For the fourth consecutive year Smartsalary is pleased to be a winner at the Australian Service Excellence Awards. We have been accredited by the Customer Service Institute of Australia (CSIA) since 2008, and have seen our score improve year after year.

CSIA award timeline_RGB

This year we achieved a score of 8.24, our highest score to date – in fact, we’re 1 of only 4 companies in Australia ever to receive a score over 8 in CSIA’s history. As for the awards ceremony, we are thrilled to be the NSW State winner for Service Excellence in the medium business category (90-500 employees). And we’re also proud of our Chief Operating Officer, Michael Ellies, who was named the NSW Customer Service Executive of the Year.

Thank you to our incredibly loyal customers for providing us with the motivation to continuously improve our service!


We’re officially one of Australia’s most innovative companies….again!


We are delighted that Smartsalary has once again made it to the 2014 BRW list of Australia’s 50 Most Innovative Companies. This year we ranked 44th based in part on how we’ve simplified the process to apply for a novated lease, one of the most popular salary packaging benefits. Over 5000 customers have now experienced our paperless online credit application, complete with electronic signatures . . . reducing processing times by 75% . . . yet another industry first.

You can read more about this year’s achievement here.

Innovation became part of our strategy triangle in 2012. It’s quite remarkable how far we’ve come in a relatively short period of time. For example, we now employ two dedicated “Innovation Champions”, and we’re on track to implement over 100 staff generated ideas this calendar year!

It’s fantastic to be recognised for the effort made by our entire workforce to cultivate new and better ways to service our customers. We look forward to making further progress on this never ending journey.

Congratulations to all the other winners!

Smartgroup IPO set for July 2014

ASX Logo
This week has been a momentous one for us all at Smartgroup – we lodged our prospectus on Monday for a July listing on the Australian share market (ASX).

I’d like to say a big thank you to our incredibly loyal clients and our absolutely dedicated staff for their continued support during the past 15 years!

Take a look at the article from The Australian for full details.

The Australian Article image

Smartgroupʼs Michael Carapiet and Deven Billimoria

Note: The offer of shares in Smartgroup Corporation Ltd is comprised in part new shares issued by Smartgroup Corporation Ltd and in part existing shares offered by Smartgroup SaleCo Limited (“Offer”).
The Offer will be made in, and accompanied by, a copy of the Prospectus.  A paper copy of the Prospectus is available free of charge to any person in Australia by calling the Smartgroup Offer Information Line on 1800 237 687 (within Australia) or +61 1800 237 687 (outside Australia) from 8.30am until 5.30pm Sydney time Monday to Friday. The Prospectus is also available to Australian resident investors in electronic form at
You should consider the Prospectus in deciding whether to acquire shares under the Offer. Any person who wishes to acquire shares under the Offer will need to complete an application form that will be in or will accompany the Prospectus following the disclosure period.

Deven Billimoria
Chief Executive Officer

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