Posts Tagged 'Smartgroup'

The ultimate winners are our customers

If you’re a regular reader of my blog, you’ll know that everything we do here at Smartgroup is about our customers and giving them the easiest salary packaging and novated car leasing experience possible. Last week at the Australian Service Industry Awards in Melbourne, that focus and work was recognised when we picked up four awards:

  • 2015 NSW Winner — Medium Business
  • 2015 NSW Winner — Customer Charter
  • 2015 National – Highly Commended — Medium Business
  • 2015 National – Highly Commended — Customer Charter

As you can imagine, we’re delighted!

Smartsalary has been accredited by the Customer Service Institute of Australia (CSIA) since 2008 and we’ve worked to ensure we improve our score every year. After a rigorous judging process, we were awarded a score of 8.44. We were advised by the CSIA that not only is Smartsalary one of only four companies ever to achieve an aggregate score of over 8.0, but we were also advised that we received more 9+ scores for individual attributes than any company in the history of the CSIA!

CSIA award timeline 2015

Since CSIA accreditation in 2008, Smartgroup has improved its score year on year.

We’re also thrilled to receive highly commended recognition Nationally, nipping at the heels of the very best in Australia.

Smartgroup was represented at the Australia Service Industry Awards by members of our management, sales, customer service and continuous improvement teams.

Representing Smartgroup at the Australia Service Industry Awards were members of our management, sales, customer service and continuous improvement teams.

Awards such as this are fantastic to receive, but only hint at the hard work that goes on across the Smartgroup network every day. The entire team is on a mission of continuous improvement – they certainly live and breathe our service mantra.

And finally, thank you to our incredibly loyal customers for providing us the motivation to work relentlessly to improve our service to you!

Smartgroup IPO set for July 2014

ASX Logo
This week has been a momentous one for us all at Smartgroup – we lodged our prospectus on Monday for a July listing on the Australian share market (ASX).

I’d like to say a big thank you to our incredibly loyal clients and our absolutely dedicated staff for their continued support during the past 15 years!

Take a look at the article from The Australian for full details.

The Australian Article image

Smartgroupʼs Michael Carapiet and Deven Billimoria

Note: The offer of shares in Smartgroup Corporation Ltd is comprised in part new shares issued by Smartgroup Corporation Ltd and in part existing shares offered by Smartgroup SaleCo Limited (“Offer”).
The Offer will be made in, and accompanied by, a copy of the Prospectus.  A paper copy of the Prospectus is available free of charge to any person in Australia by calling the Smartgroup Offer Information Line on 1800 237 687 (within Australia) or +61 1800 237 687 (outside Australia) from 8.30am until 5.30pm Sydney time Monday to Friday. The Prospectus is also available to Australian resident investors in electronic form at
You should consider the Prospectus in deciding whether to acquire shares under the Offer. Any person who wishes to acquire shares under the Offer will need to complete an application form that will be in or will accompany the Prospectus following the disclosure period.

SmartIdeas – fanning the spark of innovation

Innovation is a key KPI for Smartgroup and we have some aggressive goals in maturing this capability throughout 2014. In preparation, last year we formalised the ideas pipeline, integrated it into Salesforce and renamed it SmartIdeas. We’ve also invested in innovation with two dedicated Innovation Champions to drive the program – Joelle Jenner and Jess Sorrasson (image L-R).

SmartIdeas helps to drive recognition and awareness amongst all of our employees that innovation is something we’re all capable of and is critical to any organisation’s ongoing success and growth. And it’s not just about game-changing big ideas – small, continual innovative improvements are just as important.

We’ve set a goal of implementing 100 ideas this year. To hit that we’ll probably need to generate at least twice that figure but this has the added advantage of demonstrating to employees that there’s a good chance their idea will be implemented.

We’re knocking it out of the park already! We’ve implemented in excess of 28 ideas in the last couple of months and we’re well on track to reach our goal of 100 ideas.

ImageOur employees are really energised and engaged by the process and our Innovation Champions are recording and enabling ideas at a rapid pace. Jess says the reason she loves being an Innovation Champion is that she gets to make ideas a reality and work on some amazing projects: “To be able to tell a colleague that their idea will be implemented and rolled out to the rest of the company is incredibly empowering and makes me feel like I’m just helping to make everyone’s life easier.”

Many of the ideas are currently focused internally and are operations based. As the year proceeds we’ll look to implement ideas more widely across the business and introduce some targeted customer feedback sessions.

Joelle says she loves bringing the innovation spark to life and keeps a Nelson Mandela quote in mind: “It always seems impossible until it’s done.”

And next month is InnoMAYtion, a whole month dedicated to learning about great innovators of the past and open everyone’s minds to their own inner innovator.

Thanks to Jess and Joelle for being such a positive driving force!

Deven Billimoria
Chief Executive Officer

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