Posts Tagged 'staff awards'

Going above and beyond in 2017

Creating a better experience for our customers is something we continually strive for and our quarterly Fully SIQ award at Smartgroup (named after our ASX ticker) honours that. Our team members win all sorts of awards, but what makes our Fully SIQ unique is it recognises an act that is so memorable, we know people might just remember it for years to come!

Sally Heys is a Salary Packaging Consultant at Smartsalary, and earlier this year, she was hospitalised for complications after a routine tonsil procedure. As Sally lay in bed recovering at Sydney’s Mona Vale Hospital, one of the nursing staff recognised her and asked if she worked for Smartsalary. It turns out this nurse was also Sally’s next-door neighbour and a Smartsalary customer. She had packaging in place, but wanted more information around meal entertainment and wanted to understand the benefits associated with this product. Still in bed, and hooked up to a drip, Sally ran an impromptu information session on the value of meal entertainment. Before she knew it, she had four more nurses join her audience as the word quickly spread.

Once she was on the mend, Sally dropped off five meal entertainment cards to her neighbour’s letterbox and set up a presentation at Mona Vale Hospital so we could reach out to interested staff.

Sally’s quick thinking under less-than-ideal circumstances, demonstrates her undeniable dedication and is a shining example of how our people go above-and-beyond for our customers.

Sally thought, “The nurses had done such a wonderful job looking after me I thought the least I could do was give them a bit more info and drop off an application form to make applying as easy as possible!”

Sally exemplifies our company values, and I want to thank her for an exceptional job in delivering extraordinary customer service. She joins a fantastic group of previous Fully SIQ winners whose past stories range from baking 400 scones for a client event to flying 1,000 miles to pick up a leased car from a dealer in time a wedding and family reunion. We are lucky at Smartgroup to have such dedicated people in our company!

Fully-SIQ-Award-Winners_2014-2017_Dec-2017

Fully SIQ in 2016

fully-siq-award-winners_2014-2016

 

Every quarter here at Smartgroup, we recognise the great work of team members who go above and beyond to create a better experience for our customers.

Amongst the various awards, we have the “Fully SIQ” award (named after our ASX ticker).  Team members receive awards for all sorts of amazing things that they do.  What makes this award different is that the team members must have done something that is so memorable that people would be talking about it for years to come.  Since the launch of the award following our IPO in July 2014, we’ve had five Fully SIQ stories that I would like to share with you.

Katrina Wilson, Smartsalary Team Leader, was 26 weeks pregnant and undergoing testing when she met a hospital employee who recognised Katrina from a presentation she done the year before. This employee knew she would benefit from salary packaging but as a single mum in a busy job, setting it up hadn’t been a priority.  Katrina’s tests involved some waiting around, so she used the time to help the employee understand her entitlements, organise the paperwork and submit for processing. By the time Katrina’s testing was complete, this employee’s salary packaging was set up and ready to go.

Fionna Hamilton, Field Sales Consultant, went out of her way to organise the catering for an event at St George Hospital, getting up before dawn on the morning of the event to bake 400 scones; in fact, 200 plain scones and another 200 date scones! As you can imagine, the staff at St George were impressed with the freshness and home-baked quality, and no doubt left feeling pretty special that someone would go to such lengths for them.

Harish Dahal, Infrastructure Engineer, had spent hours going back and forth with Leasing Consultant, Carlee Jones working to solve persistent issues with Carlee’s phone and computer.  Even though it was late in the afternoon, Harish knew the best way forward was to pay Carlee a visit almost 200km away. So Harish hopped in his car and drove from Sydney head office to Newcastle to solve Carlee’s technical issues once and for all!

Michael Bell, Mobile Leasing Team Leader.  After severe storms had delayed new car deliveries in Queensland, one of our customers was not going to receive his car in time for a wedding and family reunion. So Michael went the extra mile (or 1000!) and took the initiative to fly from his home in Townsville down to the car dealer in Brisbane to pick up the car and drove it back up to his customer in Rockhampton.  Of course, he also cleaned and refuelled the car along the way!

Peter Arthur, Salary Packaging Consultant, was stopped for a random breath test (which he passed of course!).  Not only did he get to chatting with the officer about novated leasing, but he went back to the police station to chat with the officer’s colleagues about their novated leasing options, too.  Talk about making the most out of a situation!

They may be outside the norm, but each of these acts demonstrates the calibre of our employees and their commitment to customer service, and I certainly am immensely proud and appreciative!

So congrats Katrina, Harish and Fionna, Michael and Peter. You are all indeed Fully SIQ

Smartgroup’s new award for ‘Fully SIQ’ employees!

At Smartgroup (stock market ticker SIQ.AX), we recognise our team member’s efforts at quarterly awards breakfasts.  Some of our staff go to extreme efforts to satisfy our customers, so we recently introduced the ‘Fully SIQ’ award to acknowledge team members whose story best encapsulates the Smartgroup spirit!  Over the last two quarters we’ve had some fantastic nominations for the award, and I wanted to share the stories of our last two winners with you:

Michael Bell, Mobile Leasing Consultant

Back in December, our QLD customers and staff were hit by severe hail storms.   As a result, there were delays with new car deliveries from dealerships.  In fact, one of our customers was not going to get his car in time for a wedding and family reunion.

Michael Bell, the Smartgroup Mobile Leasing Consultant, went the extra mile and took matters into his own hands.  He took the initiative to fly from his home in Townsville down to the car dealer in Brisbane to pick up the car and then drive it back up to his customer in Rockhampton.  Of course, he also cleaned and refueled the car!

Michael said: “It was the right thing to do – I think that the core values of Smartgroup actually demanded this response. I met the client in Rockhampton – there was true country gratitude – I made new friends which was rewarding in itself and Smartgroup proved that what we say we do is followed through with action.”

Michael-Bell's-trip

Peter Arthur, Salary Packaging Consultant

Another great QLD story from one of our Salary Packaging Consultants Peter Arthur. Peter was on the road in Bundaberg, when he was pulled over for a random breath test (which he passed of course!).  Not only did he get to chatting with the Officer about novated leasing, but he actually went back to the police station to chat with the Officer’s colleagues about their novated leasing options too . . . talk about making the most out of a situation!

Peter said: “I got pulled over for a random breath test and was asked what I was up to today by the officer. I told him I was actually going to be dropping in at his police station to provide staff with some information about salary packaging. I thought it couldn’t hurt – you have to make the most of any opportunity you can get when you are on the road!”

Of course Peter would have been happier to get a few sales after his visit, though we can’t help but admire his efforts!

Peter Arthur


Deven Billimoria
Chief Executive Officer
Smartgroup

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